VooV Meeting


Last updated: [March 10, 2020]

For the purposes of this Cookies Policy, “we”, “us” and “our” means (in the case of persons located in Singapore) Aceville Pte Ltd and (in the case of persons located outside of Singapore) First App Holdings Limited. For the purpose of this Cookies Policy, we are the data controllers; you can find our details in the privacy policy  applicable to this service. Our representative in the EU for the purpose of EU data protection laws is Tencent International Service Europe B.V., a company registered in the Netherlands. Their registered address is 26th floor of Amstelplein 54, 1096 BC Amsterdam, the Netherlands and can be contacted at eudataprotection@tencent.com. Our data protection officer can be contacted at DPO@voovmeeting.com

We use cookies, log files, pixel tags, web beacons, scripts, eTags and similar files or technologies to collect and store the information we automatically collect about your device and use of VooV Meeting (the “Service”). You can find out more about cookies and how to control them in the information below.

If you do not accept the use of these cookies, please disable them using the instructions in this cookie policy, by following the 'opt-out' links provided below or by changing your settings so that cookies from the Service cannot be placed on your device.

The use of certain cookies involves the processing of your personal data to which our privacy policy applies. Our privacy policy is available here. In our privacy policy, you will find, among others things, information regarding your rights, under which the right to restrict or object to processing of your personal data.

1.       What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your browser or device when you visit a certain web address. Cookies are then sent back to the originating web address on each subsequent visit, or to another web address that recognises that cookie. Cookies are widely used in order to make the Service work, or to work more efficiently, as well as to provide information to the Service team.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your log-in and preferences, and generally improving the user experience. Cookies may tell us, for example, whether you have accessed or used the Service before or whether you are a new visitor or user. Cookies can help us safeguard the security of our data and services and detect the cheating, hacking and fraud against our products and services. For instance, cookies can store ticket information, which can be used by the server to verify if the log-in is made by yourself independently. The encrypted information in the ticket can also be used to prevent a variety of types of attacks, cross-site information theft, and access with disguised identity.

There are two broad categories of cookies:

· First party cookies, served directly by us to your device.

· Third party cookies, which are served by a third party on our behalf.

Cookies can remain on your browser or device for different periods of time. Some cookies are 'session cookies', meaning that they exist only while your browser or application is open. These are deleted automatically once you close your browser or application. Other cookies are 'permanent cookies', meaning that they survive after your browser or application is closed. They can be used by the Service to recognise your device when you visit and use the Service again.

2.       How do we use cookies?

We use cookies to:

· verify log-in information to ensure the security of your account;

· track traffic flow and patterns of travel in connection with the Service;

· understand the total number of visitors to the Service on an ongoing basis and the types of devices;

· monitor the performance of the Service and to continually improve it;

· customise and enhance your experience using the Service and show you relevant information when you visit all sites served by Tencent;

· provide customer service to you;

· improve our products and services and provide reference data for the research and development of new products or functions.

3.       What types of cookies do we use?

The types of cookies used by us and our partners in connection with the Service can be classified into the following categories, namely 'essential cookies', 'functionality cookies' and 'analytics and performance cookies'. We have set out some further information about each category, and the purposes of the cookies we and third parties set in the following table.

Name and type of cookie

What it does and what data it processes

Duration of cookie

First or Third Party Cookie (and third party details where relevant)

Cookie data shared with third parties  

Cookies necessary for essential services

These cookies are essential to provide you with the Service and to use some of its features, such as to authenticate log-in, secure the Service and your information, and prevent fraudulent, criminal, hacking or other suspect activities and attacks. Without these cookies, services you have asked for, like secure login accounts, would not be possible.

Until Deleted



Functionality Cookies

Functionality cookies record information about choices you have made and allow us to tailor the Service to you. These cookies mean that when you continue to use or come back to use the Service, we can provide you with our services as you have asked for them to be provided. For example, these cookies allow us to: 

·       remember settings you have applied, such as text size, service style and appearance;

·       record whether you have read some prompts so as to prevent repeated prompts; and

·       show you when you are logged in.

Until Deleted



Performance / Analytics Cookies

We use performance/analytics cookies to analyze how the Service is accessed, used, or are performing in order to provide you with a better user experience and to maintain, operate and continually improve the Service. For example, these cookies allow us to:

• better understand visitors to the Service so that we can improve how we present our content;

• test different design ideas for particular pages or features;

• collect information about users of the Service such as what browsers they are using;

• determine the number of unique users of the Service;

• improve the Service by measuring any errors that occur; and

• conduct research and diagnostics to improve product offerings and functions.




4.       How to control or delete cookies

You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below. However, please note that if you choose to refuse certain cookies you may not be able to use the full functionality of the Service.

Most devices (in the case of mobile applications) and browsers (in the case of web apps and pages) allow you to change your cookie settings. These settings will typically be found in the “options” or “preferences” menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the “Help” option in your browser for more details.

· Cookie settings in Chrome for web and Android

· Cookie settings in Safari web and iOS.

· Cookie settings in Internet Explorer

· Cookie settings in Firefox

When you use our Service for the first time, we will provide you with a notice which lets you know how we use cookies, why we use them and how you can change which cookies you accept. You can opt out of the cookies you do not consent to.  Please note that if you choose not to receive our cookies, we cannot guarantee that your experience of our Service will be as good as it could otherwise be.

5.       Changes to this Cookie Policy

We will update this Cookie Policy to reflect changes in our practices and services. When we post changes to this Cookie Policy, we will revise the "Last Updated" date at the top of this Cookie Policy.

6.       Need More Information?

If you would like to find out more about cookies and their use on the Internet, you may find the following link useful:

· All About Cookies

7.       Cookies that have been set in the past

If you have disabled one or more cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.

8.       Contact us

If you have any questions or comments about this cookies policy, or privacy matters generally, please contact us via email at DPO@voovmeeting.com.